Refund & Service Policy
At S S ENTERPRISES, we are committed to providing reliable and professional repair services for kitchen appliances, including gas stoves, hobs, cooktops, and cooking ranges. This Refund & Service Policy outlines the terms related to service requests, payments, cancellations, refunds, and warranties.
By booking or using our services, you agree to the terms described below.
1. Service Booking
Customers can request a repair service through our website, telephone, or other contact methods provided on the website. After receiving the request, our support team will confirm the service details and schedule a technician visit based on availability.
Our technician will inspect the appliance, identify the fault, and explain the required repair before any work is carried out.
2. Service Charges
Service charges may include inspection fees, labour charges, and the cost of replacement parts, if required. The total repair estimate will be shared with the customer before the repair begins.
No repair work will be performed without the customer’s approval. Charges may vary depending on the appliance model, nature of the fault, and parts required.
3. Payment
Payment is generally collected after the inspection or upon completion of the repair service. We may accept cash, UPI, bank transfer, or other available payment methods.
Customers are requested to verify the service details before making payment.
4. Refund Policy
As our services involve technician visits, inspection, diagnosis, and labour, refunds are generally not available once the service has been completed.
A refund may be considered in the following situations:
The service request is cancelled before the technician is dispatched.
The repair cannot be completed due to technical limitations.
Payment has been collected in error or duplicated.
Approved refunds, if applicable, will be processed within a reasonable period using the original payment method whenever possible.
5. Cancellation & Rescheduling
Customers may cancel or reschedule a service appointment by contacting our support team before the scheduled technician visit.
If the technician has already reached the service location or completed the inspection, a visit or inspection charge may apply.
6. Service Warranty
Certain repairs or replacement parts may include a limited service warranty, depending on the nature of the repair and the components used.
If the same issue reoccurs within the applicable warranty period due to the original repair, customers may contact our support team for assistance. The warranty does not cover damage caused by misuse, accidental damage, unauthorized repairs, or normal wear and tear.
7. Customer Responsibilities
Customers are requested to provide accurate contact details, appliance information, and the correct service address. Safe and reasonable access to the appliance should be provided to enable our technicians to carry out the inspection and repair efficiently.
8. Changes to This Policy
We may update this Refund & Service Policy from time to time to reflect changes in our business operations, services, or legal requirements. The latest version will always be available on this website.
9. Contact Information
For any questions regarding this Refund & Service Policy, please contact us:
Business Name: S S ENTERPRISES
Website: https://24x7contactsupport.in/
Email: info@24x7contactsupport.in
Toll-Free Number: 1800-202-6075
GSTIN: 09KSCPS9753L1ZL
